New AI-assisted ticket routing is now live

Every customer conversation, handled with care.

BlueHarbor Desk unifies email, live chat, and social messages in one intelligent inbox — then routes each request to the right person automatically. Your team replies faster, stays organized, and never lets a customer slip through the cracks.

Start Free Trial Book a Demo
14-day free trial No credit card required Cancel anytime
Open tickets
42 active
CSAT this week
96.4%
Avg first reply
1m 12s
0
Channels in one inbox
0
Day free trial, no card
0+
Ready-made integrations
0%
Platform uptime target

Connects with the tools your team already relies on

Slack Microsoft Teams GitHub Jira Google Workspace Zapier Zoom Webhooks
Encrypted in transit & at rest Privacy-first — we never sell data 99.9% uptime target Role-based access & SSO Export & delete anytime
Features

Everything support teams need, in one place

Purpose-built tools that help you respond faster, collaborate better, and keep customers happy.

Omnichannel Inbox

Email, live chat, WhatsApp, and social messages land in a single shared inbox with full context.

AI-Powered Ticket Routing

Machine-assisted triage reads intent and priority, then assigns each ticket to the right agent instantly.

Live Chat

Meet customers on your site in real time with a lightweight widget, typing indicators, and canned replies.

Knowledge Base

Publish a branded help center so customers self-serve answers before they ever open a ticket.

Automation Rules

Trigger tags, assignments, and follow-ups automatically with a no-code visual rules builder.

Team Collaboration

Loop in teammates with private notes, @mentions, and collision detection so no reply is duplicated.

Analytics Dashboard

Track volume, response times, and workload with real-time dashboards you can slice by team or channel.

Customer Satisfaction Reports

Collect CSAT after every conversation and surface trends before small issues become churn.

How it works

Up and running in an afternoon

No lengthy implementation, no consultants. Connect your channels, set your rules, and start delighting customers the same day.

1

Connect your channels

Link email, live chat, WhatsApp, and social in a few clicks. Every message flows into one shared, organized inbox.

2

Automate the busywork

AI-assisted routing reads each request and assigns it to the right agent, while no-code rules handle tagging and follow-ups.

3

Delight your customers

Reply faster with full context, collect CSAT after every chat, and watch satisfaction climb — all from one dashboard.

Product tour

A workspace your whole team will love

A clear view of every conversation, metric, and customer — designed to keep support flowing.

app.blueharbor.my.id/dashboard

Support overview

Last 7 days · Live — updated just now

Open tickets
42
12% vs last wk
Avg first reply
1m 12s
8% faster
Resolved
318
5% vs last wk
CSAT
96.4%
1.2 pts
Conversations by day This week
Mon
Tue
Wed
Thu
Fri
Sat
Sun
Recent activity
  • Ticket #4821 assigned to Maya
    2 min ago
  • Automation tagged 6 tickets “billing”
    18 min ago
  • Arif resolved #4809
    41 min ago
  • New CSAT response: 5 / 5
    1 hr ago
Latest tickets Live
CustomerSubjectChannelStatus
LPLena Putri
Refund not receivedEmailOpen
DWDimas W.
Login loop on mobileLive chatPending
SRSara Rao
Upgrade to Growth planWhatsAppSolved
TNTomas N.
Webhook returns 500EmailOpen
Integrations & Developers

Connect BlueHarbor Desk to your workflow

Sync conversations, trigger workflows, and build custom automations with a modern API and webhooks.

Slack

Get ticket alerts and reply from channels.

Microsoft Teams

Collaborate on tickets without leaving Teams.

GitHub

Link tickets to issues and pull requests.

Jira

Escalate bugs to engineering in one click.

Google Workspace

Sign in with Google and sync Gmail threads.

Zoom

Start a call from any conversation instantly.

Zapier

Automate across 6,000+ apps, no code needed.

Webhooks

Push real-time events to any endpoint you own.

REST API

Build anything with clean, documented endpoints.

Connect the tools you already use through our API, webhooks, and Zapier. All product names and logos are the property of their respective owners.

Pricing

Simple, transparent pricing

Start free for 14 days. Choose the plan that fits your team — upgrade or downgrade anytime.

Monthly Annual Save 20%

Starter

For small teams getting organized with shared support.

$19/ agent / mo

Billed monthly · cancel anytime

Start Free Trial
  • Up to 3 agents
  • Email & live chat inbox
  • Basic automation rules
  • Knowledge base
  • Email support

Growth

For scaling teams that need automation and insight.

$49/ agent / mo

Billed monthly · cancel anytime

Start Free Trial
  • Unlimited agents
  • Omnichannel inbox (8 channels)
  • AI-powered ticket routing
  • Analytics & CSAT reports
  • Priority email support

Enterprise

For organizations with advanced security and scale needs.

Custom

Tailored to your team — let's talk

Contact Sales
  • Everything in Growth
  • SSO & advanced permissions
  • Custom SLAs & workflows
  • Dedicated success manager
  • Onboarding & migration help
Who it's for

One platform, built for teams like yours

Whether you handle ten conversations a day or ten thousand, BlueHarbor Desk adapts to how your team works.

E‑commerce & Retail

Turn order questions, returns, and WhatsApp chats into fast, on-brand replies — and keep buyers coming back.

SaaS & Software

Route technical tickets to the right engineer, link bugs to your tracker, and resolve issues without the back-and-forth.

Agencies & Services

Manage support for every client from one workspace, with clear ownership and reports you can share.

Startups & Scale‑ups

Start free, invite your team in minutes, and add channels and automation as you grow — no migration headaches.

Why teams choose BlueHarbor Desk

Built to earn your customers' trust — and yours

Great support runs on reliability and transparency. We designed BlueHarbor Desk so your team can move fast without ever compromising on either.

  • Your data stays yours

    We never sell your data. Information is encrypted in transit and at rest, and you can export or delete it anytime.

  • Fast by design

    A lightweight, responsive interface keeps agents productive — with a 99.9% uptime target we work hard to uphold.

  • Real people, real hours

    Reach a human at admin@blueharbor.my.id, Monday–Friday 09:00–17:00 WIB. Every message gets a reply.

  • No lock-in, ever

    Transparent pricing, month-to-month billing, and a free 14-day trial. Upgrade, downgrade, or cancel whenever you like.

Security & Trust

Security is built in, not bolted on

We follow modern security practices to help keep your customer data protected at every layer.

Encryption in transit & at rest

All traffic is served over TLS, and stored data is encrypted at rest so information stays protected end to end.

Role-based access

Granular permissions and SSO keep the right data with the right people.

Audit logs

Track key account activity with exportable, timestamped audit trails.

Security is a priority at every layer of BlueHarbor Desk. Have a specific requirement or question? Email us at admin@blueharbor.my.id and we'll walk you through our current practices.

FAQ

Frequently asked questions

Everything you need to know about getting started with BlueHarbor Desk.

You get full access to the Growth plan for 14 days — no credit card required. At the end of the trial you can pick a plan or your workspace simply pauses. Nothing is charged automatically.

Yes. You can upgrade, downgrade, or cancel at any time from your billing settings. Changes take effect immediately and we prorate the difference.

The omnichannel inbox brings together email, live chat, WhatsApp, and popular social messaging channels, with more added over time. Every message shares the same unified ticket view.

Yes. BlueHarbor Desk ships with a documented REST API and real-time webhooks so you can build custom integrations and automations around your existing tools.

Reach our team any time at admin@blueharbor.my.id. Our support hours are Monday–Friday, 09:00–17:00 WIB, and we respond to every message.

Our mission

We believe support should feel human

BlueHarbor Desk started with a simple frustration: growing teams were drowning in scattered inboxes, lost tickets, and tools that fought each other. Customers waited too long, and agents burned out chasing context.

So we built one calm, focused workspace where every conversation lives in a single place — and where automation quietly handles the busywork, leaving your team free to do what software can't: genuinely help people.

One
Inbox for every channel
Minutes
To invite your team & go live
Zero
Setup fees or lock-in contracts
WIB
Real support, Mon–Fri 09–17
Contact us

Talk to a real person

Questions about features, pricing, or migrating your team? Send us a message and we'll get back to you.

We're here to help

Reach the BlueHarbor Desk team directly. We read and reply to every message during support hours.

Support hours
Mon–Fri · 09:00–17:00 WIB

Support your customers will remember

Set up your workspace in an afternoon and see the difference a unified inbox makes. Start free, or talk to us and we'll help you find the right fit.

Start Free Trial Contact Sales

Prefer email? Write to admin@blueharbor.my.id
Support hours: Monday–Friday, 09:00–17:00 WIB